Compliance Training Doesn’t Have to be Boring!

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Mobile bookshelfCompliance training is notoriously tedious.

There’s simply no way to sex-up subjects as dull as health and safety, information security and anti-trust laws.

However, long gone are the days of TV’s being wheeled in to play cheesy 1980s compliance films!

Nowadays we have Learning Management Systems to spice things up. By using awesome engagement tools such as gamification, social learning and narrative, compliance is the new rock ‘n’ roll!

Join us as we contemplate how even compliance training can become an interesting experience when an LMS is onboard…

What is Compliance?

When you begin a new job, there are certain areas of the induction that are mandatory. Compliance is one of them. Compliance covers a whole range of issues such as corporate law and company regulations, so they are compulsory. If not covered rigorously, then an employee could be breaking laws, and it’s usually the employee who is answerable. The last thing you want when you’ve just started a new job is a prison sentence! (Management will frown upon this).

Prison aside, what’s the need for compliance training? Avoiding the legal liability of the company is one. Creating an affable working environment is certainly another. Expressing business values is just as important.

Due to compliance policies changing with each industry, it would be nigh on impossible to list all compliance subjects. To give you a sense of what compliance training involves, here is a selection of examples which are cross-covered in most industries:

  • Health and Safety
  • Fire Safety
  • Bribery and Corruption Learning
  • Bullying and Harassment at Work
  • Equality and Diversity
  • Cyber Security
  • GDPR (General Data Protection Regulation)
  • Risk Management

So, as you can see, though important, these aren’t the most electrifying subjects in the world!

How Do We Make Compliance Training More Exciting?

1) Gamification

70% of business transformations fail due to lack of engagement. Employees need to feel engaged in order to truly digest new information. This is where gamification comes into play.

Learning Management Systems are the perfect vehicle for gamification. Gamification is the process of applying game mechanics to non-game related environments.

A Fit-Bit is a perfect example of gamification in practice.  It uses healthy competition to encourage progress.

Gamification and Compliance

So how do you incorporate gamification and compliance training on your LMS? Here are some ideas:

  • Implement Experience Points (XP) and Leaderboardsleaderboard staircase

Healthy competition stokes the fires of self-improvement. You can implement this in compliance training by awarding experience points (XP) to the top compliance learners. For example, upload your GDPR content, and then offer experience points when you complete the module. Whether it’s a video, an audio file, a PDF, or any other piece of eLearning; the incentive to absorb the information will undoubtedly be enriched.

You can additionally insert quizzes at the end of each section to ensure the info is efficiently consumed. Leaderboards can be carved up into top learners of the month, top department leaderboards and any other division you wish. Let the games begin!

  • (XP) Points Mean Prizes

As a bolt-on to leaderboards, you can implement a prize system for the top compliance point scorers. Nothing motivates learners more than prizes! Treats could include high-street vouchers or even days off.

  • Gamify your Social

Social Learning has a 75:1 ROI ratio over web-based training. Many aspects of an LMS encourage social learning. You can reward XP for employees who share compliance training videos to the social wall, for instance.

Or, why not award XP or virtual badges for the first time an employee comment in a Club on the LMS? There are more ways that social learning can liven up your compliance training…

2) Social Learningsocial learning

According to a report by the Learning Guild, 30% of learning comes from networking. Suffice to say, it’s not to be underestimated! Social learning comes under the umbrella of informal learning. Social Learning can include the following:

  • Reading stats or information on social media
  • Conversing with colleagues about how to perform a task
  • Reading the information on company blogs (like this one!)

Social Learning and Compliance

Social learning is tied to compliance because a lot of the areas covered rely on a social setting. Bullying and harassment, equality and diversity and fire-safety are all dealing with or managing other people. Below are just some of the ways we can make compliance dazzle with just a dash of social learning:

  • Dedicated Expert Area

Compliance loves an expert! In a sphere that houses laws, specifications, policies and standards, experts are like royalty. The very nature of compliance means that your life could depend on getting the answer right. Take fire-safety, for instance.

With our award-winning Academy LMS, we have an experts area which is available via instant message. Who’s your fire-safety marshal? Who in IT deals with your cybersecurity? Set them up as an expert! In a world where knowledge is now a currency in its own right, knowledge sharing cultures are increasingly important.

  • Social Q&A Area

The Academy LMS is home to a devoted social Q&A area. This is where the learner not only poses questions but also answers them where possible. This process also bleeds over to gamification mechanics as XPs and badges can be awarded to those who present good questions and respond with great answers.

3) Adding Narrativedarth vader learner

Here at Growth Engineering, we add narrative to our eLearning as a means of ensuring the content sticks. This is by no means a new concept. In fact, 65% of all conversations are based around storytelling. You are much more likely to recall learning content if you add a nano-narrative.

Why not add a story to your compliance training?

Instead of a mundane list explaining the workings of a fire-extinguisher, you could sweeten it by weaving in a narrative…

‘The fire had seemingly come from nowhere. Sue picked up the extinguisher and pulled the pin. She aimed the nozzle at the base of the fire and squeezed the trigger in a controlled manner. Then she swept the nozzle from side to side until the flames were extinguished. She wasn’t sure who had started it, but she guessed it was the mystery man with the scarred face.’

As this paints a vision, the knowledge is far more retainable.

Final Word

With tedious subjects such as health and safety and GDPR, compliance is as uninteresting as you always feared it was. There’s no getting around it. However, there are spoonfuls of sugar to help the medicine go down. With leaderboards and XP, gamification cleverly adds a healthy competitive element to proceedings. Social learning introduces dedicated expert areas, encouraging a culture of knowledge sharing. Adding narrative to your compliance will (hopefully) ensure knowledge retention. Even in the world of compliance.

For a full example of narrative in action, feel free to check out this blog about Weaving your narrative into a training programme

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