What is the definition of gamification? Well…
“Gamification is about taking something that is not a game and applying game mechanics to increase user engagement, happiness and loyalty!”
This means that gamification takes elements from game-design and the general principles and theories which drive gameplay and applies them to other contexts.
Gamification is ordinarily applied to solve problems, these range from issues of engagement in the workplace through to voter apathy. Here’s a list of just some of the problems gamification can help solve:
- learner engagement in workplace training
- Sales staff performance
- Your ability to complete chores and mundane tasks
- Performance at the gym
- Organisational productivity
- Your ability to enter ‘flow’
- Knowledge retention
- Recruitment issues
- Customer retention
Gamification will always look slightly different in each context. So, let’s go back to the beginning.
What is Gamification and Where Did it Come From?
In 2002, Nick Pelling coined the term ‘gamification’ and freestyle rappers everywhere rejoiced at the rhyming potential it offered.
The world is now a very different place, we’ve had three new Spider-men, Andy Murray won Wimbledon and we no longer ‘Ask Jeeves’ if there’s the slightest chance that our missing sock has been sucked up into a black hole. But what is the definition of gamification?
It’s a term you’ve probably heard before. Maybe you have a vague understanding of what it is. Maybe you don’t. Perhaps you’ve used it before. Perhaps you haven’t. Maybe the term makes you break out in hives. Maybe it makes you jump for joy.
Why is Everyone so Confused About Gamification?
There’s a clear issue with the term. No two people seem to have the same working definition of gamification. It doesn’t help that there are two different types of gamification (‘Structural’ and ‘Content’).
Then there’s ‘Learning Games’, which are their own beast, but often get dragged into conversations about gamification. Then, of course, people who get confused about ‘game elements’ and ‘game mechanics’. Is it about user experience, or is it a form of behavioural design, is it both? Finally, there are those poor, misguided folk who use the term as a catch-all for anything tangentially connected to the gaming world.
Argh! Why!? This is so deeply, tragically wrong.
There’s clearly an underlying sense of confusion about this word. If you run a quick search, you’ll find a startling lack of clarity on the topic. Bamboozlement abounds. As it happens, we’re about to throw our own beret into the mix.
In fact, by the end of this article, we’ll have reached our very own definition of gamification. Hurrah!
What is Gamification..?
Back in the halcyon days of 2014, Gartner sought to redefine ‘gamification’. Here’s what they landed on:
Gamification is ‘’the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals”.
This is an interesting definition. It covers structural gamification (‘game mechanics’) and content gamification (‘experience design’) and highlights the importance of engagement and driving motivation. And yet, this definition comes off as both a little too precise and a little too loose. Let’s break it down.
Is Gamification Digital or Analog?
Interestingly, Gartner’s definition hones in on ‘digital’ engagement. But whilst digital experiences tend to be easier to gamify, they’re not the only types of experience that can be gamified.
Think about the loyalty card you receive from your local coffee shop. There’s nothing particularly digital about a piece of paper and a stamp, it’s very clear from the real world. Yet, like many loyalty programs, this is clearly an example of gamification in action.
What’s more, we often use gamification in classroom training, without using any digital applications as a crutch. Learners earn badges throughout the day and climb up our makeshift leaderboard. We even apply a level structure around our content.
Can you really say that it’s not a gamified experience just because it’s not happening within a digital application? …Can you?
Does Gamification Require Goals?
In Gartner’s definition, gamification focuses on enabling people to achieve ‘their’ goals. This begs the question: can you not gamify an experience to help people achieve your goals?
Could you not create a gamified experience that encourages others to complete a survey you have created? They may not have woken up in the morning with a burning desire to complete a questionnaire, but the use of rewards could be enough to motivate them into action.
Whilst we appreciate the importance of aligning individual and organisational goals, we don’t see how this impacts on the definition of gamification.
Perhaps Gartner are trying to position gamification as a goal alignment tool.
In other words, you can use gamification to get people on board with your own goals. This means it stops being about helping people realise their own potential – they’re simply doing what you need them to.
Still, even if this is true, it doesn’t feel accurate to classify a reconfigured goal as ‘their’ goal. The motivation has changed, but the author of the goal remains the same.
Gameception: Can You Gamify a Game?
Gamification can’t exist on its own. It needs to be applied to something else. Yet in capturing this fact, Gartner’s definition seems to come up a little short.
There’s no mention of where the game mechanics (or experience design) need to be applied, beyond the ‘digital’ qualifier. Does that mean that we could describe the gaming mechanics used within video games as an example of gamification? This seems nonsensical on the face of it, but Gartner’s definition doesn’t necessarily rule it out.
How do we Define Gamification?
As nit-picky as this all may sound, the consensus is an important thing. If we’re all working from the same base definition, then we’re able to have better conversations and drive deeper understanding.
Here at Growth Engineering, we define gamification as “the application of gaming mechanics to non-gaming environments”, and we often add the qualification: “to make difficult tasks more palatable”.
What we mean by this is that gaming mechanics – points, levels, awards – help make boring tasks more fun. So instead of dragging your heels and putting off whatever it is you need to do, gamification engages you! You’ll jump in, get it done and win that high score!
Gamification leverages our desires for status, achievement, competition and to be part of an inclusive social community to increase engagement.
Many gamification models reward the user for completing the desired task and a leaderboard is then utilised so they strive for further improvement. These elements result in a gamification platform with high levels of engagement and a willingness to return on numerous occasions.
Gamification is out of this World, Scouts Honour
A primitive example of gamification would be rewarding Scouts with a badge for a task that they wouldn’t necessarily partake in, such as fishing or orienteering.
Competition amongst the Scouts reinforces a desire to keep getting more badges. These badges engage the Scout through those desires mentioned earlier, status, achievement, competition and being part of an inclusive social community.
The fact that 10 out of the 12 people to have walked on the moon were Scouts means something must be working!
Gamification, I choose you!
Gamification dominated the summer of 2016 and you probably didn’t even realise! Acting as futuristic Scout badge, ‘Pokémon Go!’ rewarded its users with high-level Pokémon for walking great distances. This is an example of applying game mechanics to fitness, which is a market that is quickly becoming part of our Fitbit-wearing lives.
Had you asked those young people (and those young at heart) to walk those distances without any incentive then you’d probably find yourself out of luck. This is the power of gamification!
Growth Engineering and Gamification
And what about us at Growth Engineering? Why do we care so much about the definition? And what gives us the right to define the term?
Well, we’re the #1 provider of gamified learning technology, in fact, we’re the team who pioneered its use within L&D. When it comes to gamification techniques, we know what we’re talking about.
Our learning platforms are gamification solutions through and through! Everything we do is meticulously designed to engage learners, from your very first login to your one-thousandth, learners are motivated and engaged by game-like features on our Academy LMS, Knowledge Arcade and Genie – our authoring tool.
Want to find out more about how we use gamification to engage learners? Why not start with one of these blogs:
- Experience Points on the Academy LMS
- Badges on the Academy LMS
- Leaderboards on the Academy LMS
- Levels on the Academy LMS
Want to learn more about gamification? Luckily for you, we’ve written just the thing! Our Guide To Gamification: What it is and Why it Works is an insightful guide which will tell you everything you need to know. Grab your copy here!