NEWS - 11/06/2010
Improve ‘Soft Skills’ with Online Academy Training
Independent research shows that employees with relevant ‘soft’ skills help an organisation grow and achieve better results. Find out how you can train staff in relevant communication skills using e learning services.
Soft skills relate to a person's Emotional Intelligence Quotient (EQ), specifically personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterise all of our relationships.
The relevant soft skills are massively important in roles where staff are in a face-to-face customer relations role, such as in the retail or service industry. The relevant soft skills are also particularly important for anyone working in sales, too, where an ability to interact is important.
Once regarded as secondary to hard skills or technical knowledge, ‘soft skills’ are increasingly being acknowledged as key factors in determining organisational success or failure, and global research highlights that students and employees are increasingly keen to receive relevant training in this: a study conducted in September, 2009, by the Indian School of Integrated Learning (ISIL), found that 46% of students surveyed said the ideal course mix ratio of soft skills to knowledge should be 70:30.
Online training via elearning services is one of the most cost-effective and proven methods to successfully deliver educate employees in vital soft skills and online sales training techniques.
Channel academy style training programs can include online training in soft skills such as self-awareness, communication, problem-solving and decision-making, planning and time management, as well as leadership ability. Additional elements such as sales training can be incorporated too, to include sales management and telemarketing skills, as well as product knowledge training.
Workshops and seminars and new rapid authoring technology making it easy to add quizzes, learning games and tests into e-learning courses, means that it is now also far cheaper than in the past to add engaging user material to any course, so that you can create a clear and concise ‘soft’ skills elearning experience for your company.
At Growth Engineering we work with clients to create a suite of learning tools that meet your exact requirements. We offer customisable online sales training material via our soft skills eLearning sales training library which we license and brand for our clients.
Creating and delivering eLearning is an extremely effective way of providing targeted, powerful training in the most cost efficient way. Find Out more about elearning services with Growth Engineering. Telephone: 01753 840 331, Email: info@growthengineering.co.uk